Exchange & Return

EXCHANGE POLICY

At FABRICH, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

  • Valid Days of Exchange: Article purchased online can be exchanged within 10 days, once the article has been delivered, given that the customer has proof of purchase. For customers who wants to avail exchange process, with a valid reason for exchange, won’t have to pay courier charges for exchange.
  • Proof of Purchase: This includes either a receipt or the online order confirmation email.
  • Conditions Qualified for Exchange:Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, or incorrect. The Articles that are delivered in boxes OR bags must be returned with their original packaging.
  • Process of Exchange:It usually takes 7-10 days to complete the online exchange process after it has been verified. For exchange we need all the tags intact for the purchased article. Once customer find some problem in the article, can call to our customer service number which will available 09;00 AM to 06;00 PM.
  • Items not Allowed for Exchange:Articles purchased on discount or on sale are not qualified for exchange. Similarly, Fragrances, Cosmetics and Intimate apparel cannot be exchanged. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. For further assistance, you can contact our customer service department by emailing us at …… or you can call us at ……... Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule to exchange process.

Process of Online Exchanges

You can now exchange your order online through help of our customer service department, they will guide you that how to proceed exchange process.

The Exchange validity period for the online exchange is 10 days.

 

RETURN POLICY

  • FABRICH does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.
  • Refund Policy:We have no refund policy, only exchange allows.

ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • Furthermore, you can click on this link to track your order :……………….

 TERMS & CONDITIONS

  • If damaged or incorrect items are delivered, please contact us at ………………. and provide the following for further evaluation. 
  1. Order Number
  2. Images of the delivered article with visible issue

  FABRICH have the right to refuse compensation or refund for damaged articles if this information is not provided.

  • Orders dispatched or processed cannot be cancelled or edited.
  • In case of quality issue identified while dispatching the order, FABRICH will remove the concerned items from your original order. Refund will only be processed for items excluded from the order, not the entire value of the order.